Returns & Exchanges

At BikesOnline, we want to ensure you are completely satisfied with your gear, which is why we offer a 30-day return policy on all bikes and accessories in original condition. Whether it is a sizing issue or a change of heart, our streamlined process makes it easy to get back on the trail.

Return Process

• 1.
  Initiate Your Request

  Log into your account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.

• 2.
  Prepare the Package

  Carefully pack your items in their original packaging, ensuring all components and manuals are included to avoid restocking fees.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided in your confirmation email and drop the package off at any authorized courier location.

• 4.
  Receive Refund or Exchange

  Once our technicians inspect your return, we will process your full refund or ship your replacement item within 3-5 business days.